Refund policy

Exchange, Return & Refund Policy

We want you to love everything you get from Ovelon. If something isn't right, we've made it simple to exchange, return, or get a refund.

Exchanges We accept exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. To request an exchange, email us at shopovelon@gmail.com with your order number and the size or color you'd like instead. We'll confirm availability and send return instructions. Replacement items ship free — return shipping is the customer's responsibility unless the item was damaged or incorrect.

Returns Not the right fit? We accept returns within 30 days of delivery on unworn, unwashed items in original condition with tags attached. Final sale items are not eligible for return or exchange.

To start a return, email us at shopovelon@gmail.com with your order number and reason for return. We'll provide a prepaid return label and next steps.

Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation when it's issued.

Damaged or Incorrect Items If you received a damaged or incorrect item, contact us within 7 days of delivery. We'll cover return shipping and send a replacement or issue a full refund — your choice.

Out-of-Stock Exchanges If your requested exchange item is unavailable, we'll offer store credit or a full refund.